MSBI : BI # 42 : Business Intelligence – Tools & Theory # 34 : Knowledge Management #4 : Essentials of Knowledge Management Process

Hi Folks,

This post is part of Series Business Intelligence – Tools & Theory

Currently running topic for this series is listed as below :

Series Business Intelligence – Tools & Theory

>>Chapter 1 : Business Intelligence an Introduction

>>Chapter 2 : Business Intelligence Essentials

>>Chapter 3 : Business Intelligence Types

>>Chapter 4 : Architecting the Data

>>Chapter 5 : Introduction of Data Mining

>>Chapter 6 : Data Mining Techniques

>>Chapter 7 : Introduction to Data Warehousing

>>Chapter 8 : Different Ways of Data Warehousing

>>Chapter 9 : Knowledge Management<You are here>

Continuing from my previous post on this series, If you have missed any link please visit link below

We are going to Cover the Following Points in this article

  • Essentials of Knowledge Management Process

Essentials of Knowledge Management Process

For an effective Knowledge Management process the following credentials need to be in place:3

· Knowledge Portal: It is vital to understand the major differences between „Information Portal and „Knowledge Portal‟. An information portal is defined as a gateway to information. This enables the users have one or more simplified way of navigating towards the desired information. However, Knowledge Portal is far more than an information portal. Apart from navigation to information and access, it also contains various software technologies that are required for supporting the communication virtually. It also contains intelligent agent software. This ensures the identification and distribution of information and knowledge to the users of the knowledge effectively and automatically.

· Knowledge Profiles: These profiles within a Knowledge Portal facilitate the users of the knowledge to constantly update and maintain a personal

„Knowledge Profile‟. This facilitates in identifying the various needs of the knowledge, areas of interest and frequency of distribution that is specific to the needs.

· Collaborative workspaces: It is very essential to set up a shared work spaces within the knowledge portal for every team or project. This behaves like knowledge repositories that ensures the distillation of knowledge regularly and efficiently and ensures that it is shared across various teams and groups in the organization.

However it is essential that the following communications and collaborations functions are performed within the share and collaborative work spaces such as:

o Shared vision and mission

o Specific team objectives

o Knowledge Plan

o Roles and Responsibilities of the members of the team

o Team contract

o Expert Locator

o Task Management

o Shared Calendar Management

o Meeting Management

o Libraries of documents

o Discussion Forums

o Centralized Emails

o New Learning‟s and ideas

o Peer reviews

o New knowledge Nominations

· Urgent requests: It is very essential to have a facility that supports entering of any urgent request into the portal. This also facilitates in receiving back any responses from or across the organization. The requests that are made are addressed by anyone in the organization who is aware of the best suited solution.

· Document Libraries: It is referred as the location where all the documents are stored. However, it is necessary that the library is maintained context relative and allow the ease of control over various types of documents. Various organizations maintain systems for integrating the documents with all the other information and knowledge sources that is relevant such as the Electronic Document and Records Management Systems (ERDMS).

· Knowledge Server and Services: It is very important to maintain a server that is centralized across the entire organization. This ensures networking of the knowledge process for creating, retaining, leveraging, reusing, measuring and optimizing the use of the organizational knowledge assets. The centralized server facilitates in supporting various function such as:

· Managing the communications and collaborating between various networks of people in the organization.

· Enabling the access, creation, and sharing of knowledge between various users of the knowledge in the organization.

Thus, the server that is used for centralizing the knowledge will efficiently manage the processes and the services of the various assets of the knowledge. However, there are various components of a generic knowledge server that includes:

o Knowledge Portal Interface: It acts as a gateway to user access, security and various applications. It is designed around a Knowledge asset schema.

o Knowledge Banks: It encompasses various functionalities as listed below:

· Advanced search capabilities

· Collaboration services

· Search and discovery services

· Publishing services based on user knowledge needs and knowledge profiling

· A knowledge map (taxonomy)

· Knowledge repository for information and process management

· Text summarizing and conceptualizing

· Intelligent agent ware

· An Intranet infrastructure for integrated email, file servers, internet/intranet services.

· Knowledge bases (Banks): It is very essential to have a Knowledge base for every Knowledge identified. However a Knowledge Base contains various factors as listed below:

· Structured and unstructured discussion forums.

· Knowledge objects‟ that have been designed for the efficient and effective transfer of knowledge using multimedia, video, audio.

· Embedded communications theory (for example: storytelling).

· Knowledge Processes: The Processes have much functionality. Some of them are listed below:

· It facilitates to critically review knowledge nominations and turn them into improved knowledge.

· It facilitates in automatically finding and publishing the knowledge to users according to user‟s knowledge profiles.

· It allows transferring of knowledge effectively.

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