MSBI : BI # 41 : Business Intelligence – Tools & Theory # 33 : Knowledge Management #3 : Knowledge Management Technologies

Hi Folks,

This post is part of Series Business Intelligence – Tools & Theory

Currently running topic for this series is listed as below :

Series Business Intelligence – Tools & Theory

>>Chapter 1 : Business Intelligence an Introduction

>>Chapter 2 : Business Intelligence Essentials

>>Chapter 3 : Business Intelligence Types

>>Chapter 4 : Architecting the Data

>>Chapter 5 : Introduction of Data Mining

>>Chapter 6 : Data Mining Techniques

>>Chapter 7 : Introduction to Data Warehousing

>>Chapter 8 : Different Ways of Data Warehousing

>>Chapter 9 : Knowledge Management<You are here>

Continuing from my previous post on this series, If you have missed any link please visit link below

We are going to Cover the Following Points in this article

  • Knowledge Management Technologies

Knowledge Management Technologies

Knowledge Management requires technologies that can facilitate to support various new releases, strategies, processes, methods and techniques. This ensures creation of best knowledge that can be shared and applied anytime and at anyplace across the team, across teams, across the organization and across several organizations, especially its clients, customers, partners, suppliers and other key stakeholders.

Knowledge management is the union of three families of technologies that includes2:

· Information Retrieval Technology (IR): The IR technology mainly aims at retrieving the unstructured knowledge in the documents. This includes the textual content in the documents such as email messages and various other publications. The leading vendors of IR technology include Oracle, IBM, Microsoft, Open Text, Hummingbird, FAST and Verity. To further enhance the efficiency of the process, various features and functionalities that support Knowledge Management are utilized such as clustering/categorization, taxonomies, thesauri, semantic tools, and content source integration. An Enterprise wide access is provided to all types of digital information including web pages, server file systems and databases.

· Connectivity Technology: Connectivity technology includes four functional components as listed below:

o Groupware: It includes synchronous as well as asynchronous communications. Synchronous communications include instant messaging, teleconferencing, shared screens and other real time means to interact. However, Asynchronous communications include threaded conversations, Bulletin boards and shared information repositories.

o Expert ware: It includes profiles of various individuals. This describes the individual‟s expertise, what they have written, projects they have worked on and so on. The Expert ware is also termed as “Expert Loader”.

o Filtering: It is one of the most advanced tools for collaboration. It includes automatic matching of people and initiates content based analysis of interests that are similar with the behavior of users with the profiles that are similar.

o Email: It is a medium that facilitates the store and forward options that can be utilized by Knowledge Management. However, voicemail is complex to be exploited in Knowledge Management as converting of analogue to digital signals and then recognizing the digitized speech is a complex task to achieve.

· Capture, Store and Organize Technology: The management that manages the documents capture and then structure to the documents in the form of various attributes or metadata. These values of the attributes are stored in the database. For example: The Date, the Documents may be searched for, retrieved, and managed based on a combination of the metadata fields and full-content indexing. However, the life cycle of the document are managed from its start, to modification, to approval, distribution and storage. This includes various functions and features such as document retrieval, document check-in and check-out, routing, and control. Some of the popular document management vendors include File Net, Documented and Hummingbird. The integration of various documents is possible such as documents that text files, images, embedded sound, and graphics.

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